Common Shipping Questions
- How long does it take an order to ship?
Nearly all orders ship within one business day and most orders placed prior to 2:00pm CST will ship same day. Some orders may require between 1–3 days to process, but we let customers know if the estimated delivery date slips beyond what would be considered typical, given the shipping method selected. Of course, we are always happy to work with customers who need their order delivered ASAP.
Orders are processed in the order in which they are received, though we do take extra care to see that all orders placed with expedited shipping are processed as quickly as possible.
While there are occasions when additional processing time may be necessary, our team will let you know and discuss any potential options.
During storewide sales and periods of high seasonal demand, we may require additional processing time—usually between 2–5 business days.
- What is the status of my order?
Registered customers can check the status of all current and past orders by Signing In to their account.
Guest orders can be looked up at any time.
If you've misplaced your order number or otherwise need help regarding your order status, please contact us.
- Where do you ship?
We ship anywhere we are permitted to ship by law—so long as there is a carrier willing to deliver to the destination address. There have been times when we have suspended to certain locations due to disruptions beyond our control. However, if you are unable to retrieve shipping quotes during checkout or if you are uncertain whether we will be able to arrange delivery, please contact us and we will be happy to see whether arrangements may be possible.
Regarding Customs & Duties:
Note that while we comply with any rules and regulations regarding customs and duties as defined, we are not always familiar with the particular nuances of each and every country and region, so feel free to let us know of any special requests or preferences regarding customs documentation and we will do our best to see that receiving your order is as pleasant an experience as possible.- How much does shipping cost?
We offer free shipping for all orders over $100 any U.S. address, including Alaska, Hawaii, military bases, and overseas territories. We also offer free global shipping for all footwear orders. For orders placed with Free Shipping, we will select fastest, most reliable, and most reasonably-priced shipping method available.
Depending on weight and size of the shipment, and the delivery address, we may offer a variety of expedited shipping options ranging from Ground to Overnight, from a variety of carriers, which usually includes:
United States Shipping Methods We Usually Offer These examples are based on averages of shipments in 2024, may not be representative of options available to every order, and are subject to change in accordance with carrier rates.
Carrier Avg. Delivery Avg. Price USPS First-Class Mail 2–7 Days $1.00–12.00 USPS Priority Mail 2–5 Days $6.00–12.00 UPS® Ground 2–5 Days $8.00–16.00 UPS 3 Day Select® 2–3 Days $10.00–20.00 UPS 2nd Day Air® 1–2 Days $12.00–24.00 UPS Next Day Air® 1 Day $16.00–32.00 International Shipping Methods We Usually Offer These examples are based on averages of shipments in 2024, may not be representative of options available to every order, and are subject to change in accordance with carrier rates.
Carrier Avg. Delivery Avg. Price GlobalPost Standard Intl. 6–12 Days $16.00–32.00 GlobalPost Plus Intl. 4–8 Days $24.00–48.00 UPS Worldwide Express® 1–3 Days $36.00–72.00 DHL Express Worldwide 1–4 Days $28.00–78.00