Current Jobs
Updated March, 2026
Customer Experience Specialist
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Description
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As a small but growing business, our Customer Experience Specialist will have several important responsibilities. From a customer service perspective, you will be ready to answer any questions customers might have about our products or assist them if they are having trouble placing an order. You will also be in charge of packing and shipping online orders while maintaining a high-level of work and attention to detail. This position requires working on-site at our headquarters near Chicago's West Loop.
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Responsibilities
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- Assist customers over the phone and via email
- Pack and ship online orders
- Manage inventory and ensure the website inventory is accurate
- Assist with general administrative duties
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Skills & Requirements
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- Excellent verbal and written communication skills
- Positive attitude and ability to always be friendly and professional with customers
- Excellent organizational and task management skills
- Excellent skills with basic office software, including spreadsheets, email, etc.
- Experience with ERPs, inventory software, ecommerce platforms like Magento or Shopify not required, but a major plus
- Interest in or knowledge of fashion or footwear not required but would be a major plus
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Come Join Us
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To apply, send your resume and any supporting documentation to [email protected].